Refund Policy

Welcome to 10:10 Organics (referred to as "we," "us," or "our"). This Refund Policy outlines our policies and procedures for handling returns and refunds for products purchased on our website, 1010organics.co.uk.

1. Refund Eligibility

1.1. To be eligible for a refund, your request must meet the following criteria: 1.2. You must contact us within 30 days of your purchase. 1.3. The product must be unused and in the same condition as when you received it. 1.4. The product must be in its original packaging.

2. Initiating a Refund Request

2.1. To initiate a refund request, please contact us. 2.2. Include your order number, the reason for the refund request, and any relevant information regarding the product.

3. Refund Process

3.1. Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. 3.2. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment. 3.3. Refund processing times may vary depending on your payment provider. Please allow sufficient time for the refund to appear in your account.

4. Non-Refundable Items

4.1. Some products are non-refundable, including gift cards.

5. Shipping Costs

5.1. Shipping costs for the returned product are non-refundable. 5.2. You are responsible for the cost of return shipping.

6. Damaged or Defective Products

6.1. If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue by offering a replacement or refund, as appropriate.

7. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at:

10:10 Organics
Website: www.1010organics.co.uk
Email: info@1010organics.co.uk

Last Updated: October 1, 2023